Fertility Express values diversity, privacy, and patient care. You may request a chaperone for your appointment. We encourage all forms of feedback, including complaints, and are committed to handling them fairly. If we need to contact you, we may use your email, phone, or occasionally send a letter.
At Fertility Express, we believe our strength lies in our diversity. We are committed to creating a respectful and inclusive environment for everyone — regardless of background, identity, or experience.
We aim to:
Celebrate the diverse perspectives of our staff, patients, and partners
Provide equal opportunities and fair treatment to all
Actively challenge discrimination, harassment, and bias in any form
Promote diversity in leadership and decision-making roles
Continually educate ourselves and improve our practices
By fostering inclusion, we not only build a better workplace but also improve creativity, innovation, and care delivery.
We are committed to supporting your comfort and dignity. If you’d like a chaperone present during your consultation:
Let the receptionist know when you arrive, or
Inform your clinician before the consultation begins
A clinician may also request a chaperone be present for:
Clinical appropriateness
Safety reasons (for both the patient and practitioner)
We aim to maintain a respectful, safe, and supportive environment at all times.
We welcome your feedback — both positive and negative — as part of our commitment to continuous improvement.
All feedback is taken seriously
Your care will never be impacted by raising a concern
You are encouraged to share feedback on any aspect of our service
You’ll receive an initial response within 24 hours
A final reply will be issued within 28 days
If your complaint is upheld, we will provide a written apology and detail any corrective action taken
All complaints are treated fairly, sensitively, and impartially
You can include a third party in the complaint process. If you’re not satisfied with our resolution, you may escalate the issue to a supervisory body such as the Information Commissioner’s Office (ICO):
📞 0303 123 1113
We are committed to:
Respecting your privacy and dignity at every stage of your care
Addressing any concerns you have — please inform our staff or the Registered Manager immediately
Your records are managed securely in accordance with UK data protection laws
We will never share your data without your explicit written permission, unless required by law or for your direct care
Fertility Express is committed to preventing modern slavery and human trafficking in all aspects of our operations and supply chains.
Implementing a strict anti-slavery policy
Performing due diligence and risk assessments
Vetting suppliers and including contractual obligations for compliance
Conducting audits and ongoing performance reviews
Training employees to recognise and report indicators of modern slavery
Maintaining key performance indicators to measure our anti-slavery actions
This statement reflects our dedication to ethical practices and has been approved by the Fertility Express Board of Directors.