Fertility Express acts as an intermediary service. We coordinate medical testing through accredited laboratories and forward your results to your GP or fertility specialist. We do not interpret results — only your healthcare provider can do that.
If you’re unable to provide a valid sample, a refund or retest may be offered.
This service is not available to individuals under the age of 18.
You are eligible for a full refund within 30 days of purchase if you have not had your blood drawn.
After 30 days, we offer a credit note instead of a refund.
Refunds are processed within 48 working hours to your original payment method or as credit to your account.
You may receive a refund or free repeat test if your sample:
Is lost in transit
Is improperly stored
Is incorrectly collected and cannot be tested
We are not liable for any costs outside of our direct control, as testing is carried out by The Doctors Laboratory (TDL).
We guarantee to deliver your results on or before the stated number of working days for the longest test in your order.
If we fail to meet this timeline, you will receive a refund for the delayed test(s).
Refunds are processed within 48 working hours.
💡 Check your spam or junk folder — email providers may filter test result notifications.
Working Days: Monday to Friday (excluding UK Bank Holidays)
Cut-off Time: 5 PM GMT
Example: A test taken on Wednesday before 7 PM with a 1-day turnaround is due by 5 PM Thursday
Tests sent to international labs or those requiring specialist processing may experience longer timelines.
We aim to release all test results from a single order at the same time.
Exceptions: Some tests, like Day 21 progesterone, may be delivered as soon as they are ready.
Please note:
We strive to meet turnaround times but delays can happen.
The express guarantee applies only to valid samples.
We are not liable for any consequences resulting from delays outside our control.
When results are available from TDL:
They’re uploaded to a secure portal.
You receive a password-protected PDF.
A confidential copy is posted to your designated GP or healthcare provider.
Professional Interpretation: Only a medical professional can properly analyze your results.
Liability Limitation: Fertility Express is not responsible for interpreting medical data.
Continuity of Care: Your GP ensures that your medical records are updated and appropriate actions are taken.
Patient Safety: In case of critical or abnormal results, your GP can follow up promptly.
Some samples may be invalid due to:
Insufficient volume
Deterioration during transport
Clotting or haemolysis (cell damage)
You may:
Receive a full refund
Or return for a free repeat test
(You may not claim both)
Note: Sample invalidity may not be known until after testing.
These are results that show serious abnormalities, requiring urgent medical attention.
We’ll attempt to contact you immediately via phone or email.
We’ll verify two unique identifiers before releasing results.
Fertility Express does not interpret critical results.
You must consult your GP for medical advice.
FE is not liable for how your results are interpreted or used.
We strongly advise contacting your healthcare provider immediately if your results are marked as critical.
Fertility Express services are only available to individuals aged 18 and over. This restriction is in place due to:
Legal and Ethical Standards: Fertility testing involves complex decisions requiring informed adult consent.
Medical Guidelines: Most fertility assessments are designed for adults.
Safeguarding: Restricting services protects potentially vulnerable individuals.
By using our services, you confirm:
You are 18 years or older
You are acting on your own behalf, not for someone else
You will not share your login or allow others to use your account
You will not falsify your identity
You are using the site for your own benefit only
All information you provide is complete, accurate, and truthful
If any of the above is false or misleading, we reserve the right to:
Suspend or terminate your access
Cancel your orders
Pursue further action if necessary